Jerry and Janet Warren Recognized by Casa Grande Chamber of Commerce

Each year the Greater Casa Grande Chamber of Commerce recognizes individuals and businesses who demonstrate leadership skills and the betterment of the community. We are happy to announce that Jerry and Janet Warren of J. Warren Funeral Services are to be recognized as the 2013 Business Leaders at the Jan. 17 chamber annual dinner. In order to be considered for this award, recipients must meet the following criteria: Is the owner, manager and/or CEO of the …

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Fall Fest 2013 Recap

We had a great time at Fall Fest 2013 out at Lucille’s BBQ in Tempe earlier this November. We missed all who were not able to make it and were glad to see all who could! Be sure to check out the photo gallery on our website or tag yourself in photos on Facebook. In addition to having a great time and supporting your Association, we also had a raffle prizes and a silent auction …

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From MCDPH: Medical Certification and Permit Issuance Procedures

As we approach our industry’s busiest time of year, the Maricopa County Office of Vital Registration (MCOVR) would like to share with all funeral home partners some suggestions and reminders regarding the remote attestation of medical certification and disposition-transit permit process. There have been a few barriers identified and there are a few recommendations to improve this process for all involved. Our mutal priority is to serve the community during times of grief and sorrow, …

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Fall Festival 2013 Sponsors

Thank you to our Sponsors Batesville Casket – Silver Sponsor SmartCard Services – Silver Sponsor Johnson Consulting Group LLC – Silver Sponsor Law Offices of John K. Mangum – Silver Sponsor Mickelson & Ray – Silver Sponsor Handley Precast Systems – Gold Sponsor Foundation Partners – Gold Sponsor Diocese of Phoenix Catholic Cemeteries and Mortuaries – Gold Sponsor SCI / Dignity Memorial – Gold/Drink Sponsor

ICCFA Music License for AFCCA Members

We are pleased to inform you that your membership in the Arizona Funeral, Cemetery and Cremation Association now entitles your company to music licensing with ASCAP, BMI and SESAC for only $258 for the 2014 calendar year. If you have not already purchased or renewed your ICCFA Music License for 2012, simply complete the 2014 Music License Application and return it to ICCFA with payment, and your music license requirement for 2014 will be covered. …

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“Honoring Heroes” – Hampton Funeral Home Featured in ICCFA Magazine

“This is the story about how a small-town funeral home, with lots of help from friends, took care of the 19 Granite Mountain Hotshots who died June 30 fighting a wildfire in Arizona.” In June 2013, tragedy hit the hearts of the Prescott community when 19 firefighters died fighting a blaze in Yarnell, AZ. Hampton Funeral Home, with the help of funeral homes statewide, and other funeral industry professionals, these heroes were given the final respects that …

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Doctor Refusal Process – MCDPH Notice

On August 2, 2013, Arizona Revised Statute 36-325 went into effect. This clarified and established which health care provider can certify a death certificate within Arizona and their responsibilities and requirements regarding the process. This legislative change has had a positive impact on both the quality of reporting and timeliness of the death registration process. The Maricopa County Department of Public Health is asking for their Funeral Home Partners assistance. MCDPH is still experiencing resistance …

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Updates from the Arizona Office of Vital Records

Source: Arizona Office of Vital Records After consulting with our Attorney General liaison, it was determined that Funeral Homes do have the ability to request and receive on behalf of immediate family members, 1 free copy of a certified death certificate for Social Security claims and 1 free copy of a certified death certificate for Veteran Affair use. These Social Security and Veteran Affair certificates are to be released to the family without restriction (i.e., …

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Shipping Cremated Remains Via U.S. Mail

Source: NFDA Website Beginning August 26, the United States Postal Service (USPS) will begin placing a special sticker on any cremated remains being mailed domestically or internationally. According to the USPS, the label will not be required but it is highly recommended to increase visibility during USPS processing and transportation. Currently cremated remains are not identifiable in the mail stream. Today, if a package containing cremated remains cannot be located while in the Postal Service’s …

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TOUGH TALKING: INITIATING & MANAGING TOUGH CONVERSATIONS

Some people will only have difficult conversations when it is safe and they genuinely feel you care. When people don’t think the conversation is safe they either remain quiet or they turn verbally violent. (“Quiet or riot”). Silence is masking to agree or being sarcastic), avoiding (steering conversation away from subject) or withdrawing. Violence is trying to control the conversation, labeling (name calling) or attacking (belittling or threatening). We tend to be more forceful with …

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