Dear Funeral Home Partners and Stakeholders,
Following yesterday’s Funeral Home/MC OVR Conference Call, the State BVR advised County OVR’s during a 3pm scheduled call of some items that are different from what we knew and were aware of up until Monday, Sept. 25th’s from the State BVR regarding the VSIMS transition and D.A.V.E. rollout. Please see the details below:
- The State BVR indicated that funeral home partners and others will NOT be given a view role in VSIMS post the D.A.V.E. rollout. Per the State BVR, only County OVR’s will be given the view role. We suggest that everyone prints everything you need for your files (i.e.: permits, death data verification sheet, etc.) by 6PM on Friday, September 29, 2017.
- The State BVR advised County OVR’s that they will direct partners to the County of event during normal business hours if a medical certifier is not found in D.A.V.E. and that the County shall coordinate with the State BVR for table updates. Unfortunately, County OVR’s were not previously advised of this direction until yesterday afternoon and Maricopa County will not be prepared to do so by Oct. 2nd’s rollout due to increased workloads in other areas and previously established plans to reallocate staff/resources to those areas for the first few weeks. The MC OVR asks that the State BVR be the first call for the initial few weeks following Oct. 2nd. Bianca Soto, State BVR Training Manager, did indicate that the State does have a robust support services team to serve folks contacting them for D.A.V.E. support line at 602-364-2230. In addition, the State BVR has scheduled the medical certifier onboarding training for this afternoon and as you all are aware, the MC OVR will be closed this afternoon due to a previously scheduled In-Service. We will follow up with the State BVR following the rollout to obtain training and anticipate supporting the State with this endeavor as soon as we can make the necessary adjustments. State BVR will handle all after hour’s needs.
- The State BVR also advised County OVR’s that they will direct partners to the County of event during normal business hours after several attempts are made by funeral home partners to contact them via D.A.V.E. messaging, calling and emailing the medical certifier and/or their office. In addition, that the County of event or State BVR shall contact the medical certifier; provide a 1-time blank Remote Attestation (RA) Form. Also, that only the County of event or the State BVR shall provide the blank RA Form and will not provide it to funeral home partners in advance. Unfortunately, County OVR’s were not previously advised of this direction until yesterday afternoon and Maricopa County will not be prepared to do so by Oct. 2nd and asks that the State BVR be the first call until the MC OVR can make the necessary reallocation of resources adjustments. State BVR will handle all after hour’s needs.
The Maricopa County Office of Vital Registration is committed to providing the best service possible to its partners and community at large and apologizes in advance for not being immediately ready to respond to this new direction received yesterday afternoon from the State BVR. We hope that you understand and know that the MC OVR will make the necessary adjustments as soon as possible in order to assist the State BVR with what it can to ensure that families are not unnecessarily negatively impacted by the Arizona system rollout.