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Funeral Director & Arranger Training

Creating memorable customer experiences and life tribute events.

Join us Wednesday, March 21, 2018

Presented by NFDA and Lacy Robinson

Hosted by AFCCA and Messinger Mortuaries in Scottsdale

Messinger Indian School Mortuary
7601 East Indian School Road
Scottsdale, AZ 85251

Cost for AFCCA Members is $475 per person, Non-members is $525 per person.

 

Are you…

  • seeking ways to convey the value of the funeral?
  • at a loss for words when families ask for direct cremation?
  • fearful of where your firm will be in five years?
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Lacy Robinson, CFSP, NFDA director of member development, addresses these topics and shows you how to make the most of the arrangement conference through a creative, five-step process you’ll only learn at the exclusive, new NFDA Arranger Training.

This high-energy, interactive program provides you with the tools you need to partner with families and design memorable life tribute events.

Through a combination of small- and large-group discussions, problem-solving and creative collaboration, you’ll leave with fresh approaches and new ideas to transform your arrangement conferences.

Earn up to 8 CE hours while you’re at it! The Arranger Training program is approved by APFSP and the Arizona state funeral licensing boards.

Register Today

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Other Attendees Say it Best:

“What NFDA has brought forward, should be compulsory for any funeral director, no matter how long they have been in the business. With this course, you are taught how to manage expectations and how to effectively communicate with a changing consumer in the arrangement room.”

Chris Porfiri
Greenlawn Funeral Home
Bakersfield, CA

“The Arranger Training gave me lots of awesome information I can bring back to the funeral home to serve families better and change with the times with what people need now with regards to funerals.”

Lauren Polanski
Daniel R. Smolarek Funeral Home
Buffalo, NY

“I found the presentation to be excellent. After practicing for 32 years, I’m going to modify the way I practice.”

Thomas Flynn, CFSP
Flynn Funeral & Cremation Memorial Center Inc.
Monroe, NY