Policy Board Meeting Report – April 26, 2017 by Steve Palmer
[member only] POLICY BOARD MEETING – April 26, 2017 by Steve Palmer ARRANGER TRAINING Lacy Robinson gave a 15-minute recap of arranger training. It is more than getting information and setting services. It is to get everyone to the “Life Honoring Point”. You must ask “Who are my customers?”. Everyone that was touched y that person’s life is your customer. Everyone that reads the memorial tribute/obituary is your customer. Customer behavior has changed; but the …